12/03/03 -
I wish to thank everyone for making us feel so special… It's
true that there is more happiness in giving then in receiving. You
must be incredibly happy people to brighten up so many lives and
make our experience so enjoyable! Thank you… Thank you!!
Mrs. Rodriguez
Kansas City, MO
12/03/03 -
I have been impressed with the overall efficiency of your organization.
Courtesy and pleasantness was evident throughout. I would recommend
this cruise to my friends. Your staff member, Darius, was excellent
and was the tops in efficiency.
Brendan
Dublin, Ireland
12/05/03 -
The service was excellent! The crew was very courteous and friendly.
The dinners were exquisite. The musical review performers were
very talented. The costumes were a little unusual the first night.
The pianist in the Commodore was great! Altogether, we really
enjoyed the cruise!
Thanks!
Holly
Gainesville, FL
12/05/03 -
Having not been on a cruise before, we found everything in general
very good. With the exception to our cabin steward, Darius, who
apart from being a very, very pleasant man, is also brilliant
at his job. He "made" our cruise, for us. What a credit
to your company he is. He made it very good, I cannot speak highly
enough of him. 5 star and a big Thank you!
Anthony
New Castle, England
12/05/03 -
This was our company holiday cruise. It was fantastic. All our
employees thoroughly enjoyed themselves.
Thanks to the Captain for inviting our employees to the bridge.
Thanks for a great time.
Erwin
Cape Coral, FL
12/05/03 -
I enjoyed myself immensely. A friendly, polite staff makes such
a difference. They are all a credit to your company, especially
Darius.
Saunders
England
12/11/03 -
WOW!!! First time trip. Excellent customer service! From the dining
room - Untuni, was outstanding. He remembered us when we had seen
him in the Bahamas. My steak was cooked perfect. We loved the
swan and bunny towels. The pool bar staff went above and beyond
to make us feel welcome, especially, Marv, Raul and most of all,
"Darius".
Virginia
Pompano Beach, FL
12/11/03 -
The cruise was great. Our wait staff was particularly good. Even
though the first night was a little rough on our stomachs, they
did an excellent job helping us out.
Jason
Tomahawk, WI
12/15/03 -
Darius, our cabin steward was very helpful and gracious. He helped
make our cruise enjoyable by suggesting the activities. The service,
the entertainment, the food, etc as noted "Excellent"!!
David
Toronto, Ontario, Canada
12/15/03 -
We are impressed with the quality of service. This is our first
cruise and it was thoroughly enjoyable. We were traveling with
our kids (ages 23 & 21) and they also enjoyed our cruise.
Your staff is professional, yet friendly. The size of our cabin
was larger than I thought it would be - it was very comfortable!!
Ruth
Fruitport, MI
12/13/03 -
Darius, our room steward was outstanding. He went above the call
of duty to attend to our needs. He is a very friendly person with
very good manners. His command of the English language is excellent.
Drooker
Aventura, FL
12/17/03 -
The staff was very friendly and provided excellent service. Ivan,
our waiter, and Stevenson, our busboy, did a wonderful job at
each meal and were very entertaining. The food was great.
Jason
Hannibal, MO
The number ONE reasons for repeating our voyage on the Regal Empress
would be because of the room stewards, dining room servers, three
guys at the Bell station, food and entertainment.
Where did you get those fabulous people? We enjoyed everything
but certain members of your crew were exceptional. We can't remember
nor do we know everyone's name that treated us like family, friends,
special guest and royalty but here are a few of the most favorite
we refuse to go without mentioning:
Radney was our assigned server at table #37 during three of our
dining experiences on board. Radney was genuinely great with his
sense of humor, quick wit, diverse spirit, friendliness and warmth.
Also no request within reason was too much or unattainable. Not
to forget his expertise and professionalism as a Server. All six
of us that traveled together literally looked forward to the dining
experience because of hunger and Radney. Radney made us feel as
if he looked forward to our being at his table and would miss
us when we were gone. When we take the next voyage we will be
certain to seriously seek-out and request Radney as our server.
If he's unavailable we will request Sanjay.
In the afternoon on Sunday 4/18 @ approx 2pm, while our friends
were on the excursions, my husband and I had the privilege of
being served by Sanjay. What a nice guy!!! Serious was his character.
Serious about our comfort, needs and happiness. He too was genuine.
When I thought I had over done it for the day and not quite settled
in for eating, he continuously kept watch over me, concerned about
how I felt, offering suggestions, his facial expressions sent
the message he desired me in better spirits. He was not happy
until I perked up and smiled more often. Without trying he made
me laugh at the situation, I did feel better soon after laughing.
Another woman sitting at our table also appreciated him profoundly,
suggesting she will indeed notify an administrative personnel
in accounting whom she has regular contact with regarding Sanjay's
wonderful disposition. I hope she does just that.
We don't dare forget the three colorful Servers who carried the
flame hats during the gala parade in the dining room as the song
"Hot, Hot, Hot" played that evening. I was so anxious
about many things I carelessly forgot to get each of their names.
They were commendable as Servers-turned-into-instant performers.
They indeed enjoyed what they were assigned to do; they obviously
were having as much fun with that event as everyone else did.
On a few occasions my husband and I would stop and speak to each
one of those three before that event happened and did not know
they would be a part of the entertainment. Our conversations with
each one prior were filled with laughter, good humor, friendliness
and respect. The setting was during their work in the dining room
but they somehow found time for good conversation. One of them
from Africa, the other two from Jamaica. Thank you for placing
us in the care of such wonderful and colorful people. You are
fortunate all of the above are in your employ.
Oh! One more to mention would be the bell station guy, Ranito.
Actually there were three guys there who I truly know deserve
commendation for courtesy, politeness, and being so accommodating
without even one sigh or hesitation. Where did you get these fabulous
people? I also wish the performers of the Grand Lounge could get
a contract for Broadway. We all felt that the entire cast and
especially the lead vocalist (Olga?) belong on Broadway, and in
fact probably have performed on Broadway.
These are all the reasons to repeat our voyage on the Regal Empress.
We have a line up for at least 8 persons the next trip.
Just one request: is it possible to have more island music (Calypso,
Latin, etc) on pool deck during the cruise to the island to put
us more in spirit of the nativity of the Island? The only time
I was able to experience this was during the dining room event
mentioned above and on the Bahama Island inside one of the shops
on Bay Street. I felt neglected hearing rock and disco sounds
mostly without the calypso style music on pool deck. Thank you
for the consideration.
Nora Herisse and Friends,
Cabins M7, M97 & M54 (room stewards were excellent, efficient,
clever, very kind & respectful) Travel dates: 4/17, 18 &
19
PS. I don't know the name of the announcer of events, show times
and introducer of performers but he was very impressive, professional
and got our attention every time he spoke. A job very well done.
If any of these folks did not enjoy their job we are completely
unbelieving it.
|
